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What Impacted Cisco’s Applications Business Revenue in Q4?

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Applications revenue rose 10% in Q4 and fiscal 2018

Cisco’s (CSCO) Applications business has also contributed to Cisco’s revenue growth in fiscal Q4 2018 and 2018. Revenue from this business segment rose 10% YoY (year-over-year) to $1.34 billion in fiscal Q4 2018 and 10% to $5.03 billion in fiscal 2018. Cisco’s Applications revenue has risen 6% in fiscal Q1, 6% in Q2, and 19% in Q3.

Applications business revenue consists of sales from collaborations, analytics, and IoT (Internet of Things) verticals.

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Enhancement to WebEx platform

Cisco’s CEO Chuck Robbins stated, “We announced the launch of WebEx teams bringing together meetings, calling and teamwork into an integrated experience as part of the WebEx platform. In Q4, we introduced major new enhancements to the platform including a new user designed for WebEx meetings and a new solution with Google, combining their contact center AI service with a WebEx platform.”

These partnerships with Google (GOOG) (GOOGL) could help Cisco to offer products and solutions to a larger customer base. Over 3 million customer service agents use Cisco’s contact center software, and this integration with Google can leverage data from AI (artificial intelligence) and help to automate responses in call centers.

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