Sprint Complete Plan Rolled Out for Customer Protection Program



Sprint’s protection plan

Sprint (S) recently introduced a protection plan called Sprint Complete to serve its customers better and help businesses improve their relationships with their employees. The company’s new protection plan provides customers with wireless protection, enhanced repair service, and technology support for specific smartphones, tablets, and smartwatches.

Under this program, the fourth-largest wireless provider provides services such as screen repair for $29, password protection, and next-day replacement for lost devices. Sprint also provides unlimited cloud storage as well as smart home consultation for its customers.

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Sprint makes efforts to grow its customers

Sprint (S) has been working to expand and retain its subscriber base amid the rising popularity of online video streaming services such as Netflix, Amazon Prime, Hulu, and YouTube. Sprint has added thousands of small-cell solutions and deployed more than 200,000 Sprint Magic Boxes to improve its network performance.

In its report from the first quarter of fiscal 2018, which ended on June 30, the telecom giant added 57,000 wireless customers, including 123,000 postpaid customers and 3,000 prepaid customers. Sprint added net 87,000 postpaid phone customers, marking the 12th consecutive quarter of net additions.

In their respective June quarters, the major wireless carrier companies reported the following postpaid phone net additions:

  • AT&T (T): 46,000
  • Verizon (VZ): 531,000
  • T-Mobile (TMUS): 686,000.

Sprint’s acquisition deal with T-Mobile is expected to boost the combined subscriber base to ~127.0 million. This trend could intensify the competition with the top two wireless carriers in the country—Verizon and AT&T.


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