Expectations for Verizon’s Postpaid Phone Churn Rate in Q1

In this article, we’ll talk about Verizon’s (VZ) customer retention metric, the churn rate. Wall Street analysts expect Verizon to report a postpaid phone churn rate of 0.83% in the first quarter of 2019 compared to 0.80% in the first quarter of 2018.

Verizon has managed to report a retail postpaid phone churn rate of 0.90% or better for the past 15 consecutive quarters, with its retail postpaid phone churn rate coming in at 0.82% in the fourth quarter of 2018. Verizon’s management attributed this performance to increased customer satisfaction and loyalty resulting from the company’s ongoing improvements to its network quality and customer service.

Ready to put your morning scrolling to use? Sign up for Bagels & Stox, our witty take on the top market and investment news straight to your inbox! Whether you’re a serious investor or just want to be informed, Bagels & Stox will be your favorite email.

A lower churn rate helps mobile operators save on customer acquisition costs, helping them to expand their operating margins.

In comparison, T-Mobile (TMUS) is expected to report a postpaid phone churn rate of 0.97% in the first quarter. AT&T (T) is expected to report a postpaid phone churn rate of 0.92%. Sprint (S) is expected to report a postpaid phone churn rate of 1.85% in the same period.