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Expectations for Verizon’s Postpaid Phone Churn Rate in Q1

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Apr. 16 2019, Published 2:06 p.m. ET

Verizon’s postpaid phone churn rate

In this article, we’ll talk about Verizon’s (VZ) customer retention metric, the churn rate. Wall Street analysts expect Verizon to report a postpaid phone churn rate of 0.83% in the first quarter of 2019 compared to 0.80% in the first quarter of 2018.

Verizon has managed to report a retail postpaid phone churn rate of 0.90% or better for the past 15 consecutive quarters, with its retail postpaid phone churn rate coming in at 0.82% in the fourth quarter of 2018. Verizon’s management attributed this performance to increased customer satisfaction and loyalty resulting from the company’s ongoing improvements to its network quality and customer service.

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Peer comparison

In comparison, T-Mobile (TMUS) is expected to report a postpaid phone churn rate of 0.97% in the first quarter. AT&T (T) is expected to report a postpaid phone churn rate of 0.92%. Sprint (S) is expected to report a postpaid phone churn rate of 1.85% in the same period.

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