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Why Is Frontier Losing Broadband Customers?

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Frontier’s broadband customers

In the fourth quarter, Frontier Communications’ (FTR) subscriber losses continued as it shed broadband customers. The wireline player lost 67,000 net broadband customers in the quarter, compared with 63,000 in 2017’s fourth quarter. Frontier’s broadband subscriber base shrank ~5.2% YoY (year-over-year) to 3.7 million, primarily due to the migration of Frontier’s broadband subscribers to US cable players Charter Communications (CHTR) and Comcast (CMCSA). Charter gained 289,000 residential broadband subscribers in the fourth quarter, while Comcast gained 323,000.

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Frontier’s net broadband additions

Frontier lost 11,000 CTF (California, Texas, and Florida) copper broadband customers and 12,000 CTF FiOS broadband customers in the fourth quarter, compared with losses of 17,000 and 2,000, respectively, in 2017’s fourth quarter. Meanwhile, in its legacy markets, the company lost 44,000 broadband subscribers, on par with its losses in 2017’s fourth quarter.

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