Could Frontier’s Video Customer Losses Continue?



Frontier’s video customers

In the fourth quarter, Frontier Communications (FTR) video customer losses continued. It lost 41,000 video subscribers, including 6,000 DISH customers, compared with a loss of 29,000 video subscribers (including 9,000 DISH customers) in 2017’s fourth quarter. The company’s total video customer base shrank ~12.8% YoY (year-over-year) to 1.0 million, primarily due to the growing popularity of OTT (over-the-top) services. Meanwhile, Charter Communications (CHTR) and Comcast (CMCSA) lost 36,000 and 19,000 residential video customers in the fourth quarter, respectively, and AT&T (T) lost 391,000 traditional pay-TV customers.

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OTT market

Millions of users have swapped their traditional pay-TV services for OTT services, which provide content to users through the Internet at lower rates than cable or satellite connections.

Currently, Amazon’s Prime Video, Hulu, and Netflix (NFLX) lead the video streaming market. In the fourth quarter, Netflix gained 8.8 million subscribers worldwide.


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