uploads///Telecom Frontier Q Broadband Subscribers

Why Frontier Communications Is Losing Broadband Customers


Aug. 3 2018, Updated 3:00 p.m. ET

Frontier’s broadband customers

In the second quarter, Frontier Communications’ (FTR) customer losses continued as it shed broadband and video customers. Frontier’s broadband customer count declined by ~0.8% sequentially to 3.9 million at the end of the second quarter. It lost 32,000 broadband subscribers, compared with 100,000 broadband customers in the second quarter of 2017.

This reduction in broadband customers was mainly due to their migration to top cable operators such as Charter Communications (CHTR) and Comcast (CMCSA). Charter added 218,000 residential broadband customers in the second quarter, while Comcast added 226,000.

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Net additions

During its Q2 release, Frontier noted that its broadband net additions improved YoY in the legacy and CTF (California, Texas, Florida) markets as the company enhanced its marketing campaign and focused on more aggressive retention initiatives. Frontier lost 4,000 CTF FiOS broadband customers and 11,000 CTF copper broadband subscribers in the second quarter, compared with 44,000 and 23,000, respectively, in the second quarter of 2017. Meanwhile, in legacy markets, it lost 18,000 broadband customers in Q2 2018, compared with 33,000 in Q2 2017.


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