uploads///Telecom Frontier Q Broadband Subscribers

Broadband Subscriber Losses Are Subduing Frontier’s Growth


Aug. 28 2018, Updated 7:30 a.m. ET

Frontier’s broadband customers

In the second quarter, Frontier Communications’ (FTR) subscriber losses continued as it shed broadband customers. Frontier’s broadband customers fell ~0.8% sequentially to reach ~3.9 million on June 30. In the second quarter, the wireline player lost 32,000 net broadband customers, compared to a loss of 100,000 broadband customers in the second quarter of 2017.

This reduction in broadband subscribers was due to their migration to top US cable players like Charter Communications (CHTR) and Comcast (CMCSA). Charter gained 218,000 residential broadband subscribers in the second quarter, and Comcast gained 226,000 residential broadband subscribers.

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Frontier’s broadband net additions

Frontier’s broadband net additions improved YoY (year-over-year) in the legacy and CTF (California, Texas, and Florida) markets as the company enhanced its marketing campaign and concentrated on more aggressive retention initiatives.

Frontier lost 11,000 CTF copper broadband subscribers and 4,000 CTF Fios broadband customers in the second quarter, compared with 23,000 and 44,000, respectively, in the second quarter of 2017.

In the legacy markets, FTR lost 18,000 broadband subscribers in the second quarter, compared with 33,000 in the second quarter of 2017.


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