T-Mobile’s focus on network improvement
Network improvement continues to be a crucial part of T-Mobile’s (TMUS) strategy. In 3Q17, the telecom company’s postpaid phone churn rate YoY (year-over-year) looked better at 1.2% as compared to 1.3% in 3Q16. T-Mobile’s management claims that the company continues to have the fastest nationwide 4G LTE network in the US (SPY). Furthermore, the management noted that during 3Q17, T-Mobile has led the industry in both upload and download speeds for the 15th consecutive quarter.
During the UBS Global Media and Communications Conference held on December 6, 2017, Michael Sievert, T-Mobile’s chief operating officer, spoke about T-Mobile’s network performance. He said, “We just surpassed — in October, for the first time ever, we surpassed AT&T in overall network satisfaction according to Nielsen Mobile Insights. We have the highest NPS score in the industry by far, no one is even close. When we interact with our customers, it’s even higher.”
T-Mobile’s management believes that the company has enough spectrum for five years, and will continue to build 600 MHz. Additionally, the company is planning to increase the densification and capacity, with 25,000 to 30,000 small cells, thus providing a path towards mobile 5G.
As per RootMetrics’s first half 2017 RootScore report, T-Mobile’s network performance closely trailed AT&T (T) for third place in data performance and network speed categories at the national level. T-Mobile earned scores of 90.5 in network speed category in comparison to AT&T’s score of 91.4, Sprint’s (S) score of 78.2, and Verizon’s (VZ) score of 92.9. Additionally, according to the same report, T-Mobile didn’t win any United States RootScore Awards in this testing period.