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Does Oracle’s Chatbot Launch Indicate Shift in Software Space?

Anne Shields - Author

Nov. 30 2017, Updated 7:32 a.m. ET

AI and ML technologies will drive growth in chatbot market

Earlier in the series, we discussed expected growth in the chatbot market, which urged Oracle (ORCL) to be part of this growth story. As innovations surge in AI (artificial intelligence) and ML (machine learning) technologies, chatbot features are likely to get enhanced and improvised, which could act as a major driver for the market. We know that AI and ML technologies are dominating the enterprise collaboration space. Although chatbots and AI are increasingly used in the enterprise collaboration space, what new breakthrough technologies could enter this space in the future is difficult to answer.

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Shift in the enterprise software landscape

Currently, tools in the collaboration space involve either mobile friendliness, cognitive technologies, or app (application) integration (or all three) to attract companies. Oracle’s AI-powered chatbot capabilities signify a shift in the enterprise software environment. Organizations are scaling ahead to keep pace with the increased adoption of mobile messaging platforms.

Amit Zavery, Oracle Cloud Platform’s senior vice president of product development, said, “As user behavior has dramatically shifted to mobile and messaging platforms, it is critical enterprises evolve to support stakeholders’ preferred channels.”

As the above presentation shows, Oracle’s bots can support Facebook (FB) Messenger, Kik, Microsoft’s (MSFT) Skype, Slack, and digital voice assistants such as Amazon (AMZN) Echo, Amazon Dot, and Google’s (GOOG) GoogleHome. They also provide native and JavaScript SDK (software developer kit) to extend Web-based and mobile applications with chat and voice capabilities through Microsoft Cortana, Apple (AAPL) Siri, or GoogleVoice.


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