Walmart’s Mobile Express Returns
Retail giant Wal-Mart Stores (WMT) continues to build its e-commerce repertoire to compete with Amazon.com (AMZN). In its most recent move, Walmart will offer a returns service, Mobile Express Returns, for products sold and shipped by Walmart.com.
Customers can now return items purchased online, logging onto Walmart’s app using a new feature, which will create a QR (quick response) code for the transaction. Customers can walk into Walmart stores and return items simply, within a few minutes.
Walmart’s ramp-up of e-commerce
This new feature is likely to be unveiled next month and will be available in all of Walmart’s 4,700 US stores. The discount chain has invested a lot of money to speed up the shopping experience for online shoppers. The Mobile Express Returns feature is the company’s latest efforts to make its online shopping offerings quicker, and Walmart’s e-commerce segment has seen robust growth over the past few quarters.
Last month, the company partnered with Alphabet’s (GOOG) Google to provide voice ordering for online shoppers. Customers can now simply say what they want to order, and the item will be delivered to them. Shoppers can place their orders through Google Home, which competes with Amazon’s Echo.