Sprint’s network improvements continue
Network performance is to customer retention for a telecom company. Sprint’s (S) network continues to improve and is performing at best-ever levels despite reductions in capital expenditure. Sprint’s strong postpaid phone net additions in fiscal 3Q16 (quarter ended December 2016) indicate that the network is becoming more competitive with its larger peers. Sprint improves network speeds via carrier aggregation and a denser deployment of 2.5 GHz (gigahertz) spectrum.
Sprint has deployed three-channel carrier aggregation in more than 100 markets, which is expected to provide download speeds of more than 200 Mbps (megabits per second) on capable devices. The rollout of MIMO (multiple-input, multiple-output) and HPUE (high-performance user equipment) in a few months should further increase network performance.
Sprint’s network reliability has improved
Nielsen drive test data in the top 106 US metro markets showed that Sprint’s network reliability has improved to a large extent in recent years and is now within less than 1% of both AT&T (T) and Verizon (VZ), whereas Sprint’s reliability beats T-Mobile’s (TMUS).
Sprint’s management also highlighted that J.D. Power ranked Sprint second for wireless network quality performance in five out of six geographic regions in the United States. Additionally, Computerworld reported that Sprint had achieved the most improvement in customer satisfaction. Impressively, these network quality and branding improvements have come in light of drastically reduced capital expenditure. Continue to the next part for a look at the latest RootMetrics network performance results.