RootMetrics’ network performance results in 1H16
Network performance is the key factor that affects customer retention. According to the RootScore Report for 1H16, Verizon (VZ) came in at the top of all six network performance categories like overall performance, network reliability, speed, data, call, and text performance. Verizon won the overall network performance award for the sixth consecutive time.
Verizon network performance
According to the 1H16 RootScore report, Verizon managed to score outright wins in 41 states and tied with AT&T (T) and T-Mobile (TMUS) in seven states in the overall network performance category. Verizon won or shared first place in 274 of 300 state level award categories. At the national level, AT&T came in second in five out of six categories like overall performance, network reliability, speed, data, and text performance. However, in call performance, Sprint (S) beat AT&T to finish second.
PC Magazine’s speed tests of all four carriers in 30 major cities indicated that Verizon’s 4G LTE network is the nation’s fastest 4G mobile network for the second year in a row as compared to AT&T, T-Mobile, and Sprint.
In the next article in this series, we’ll discuss Verizon’s wireless network quality ranking in the recent J.D. Power report.