How Sprint Improved Its Key Network Performance Indicators



RootMetrics network performance results in 1H16

Previously in this series, we discussed how Sprint (S) is focusing on technological development to boost its network performance. Now, let’s look at the network performances of the top four US wireless carriers according to RootScore Report for the first half of 2016 .

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Sprint’s call performance

According to the 1H16 RootScore Report, Sprint earned national scores of 86.2 and 90.1 for call performance and network reliability, respectively. In call performance, Sprint outperformed both AT&T (T) and T-Mobile (TMUS). Sprint held third place in overall performance, network reliability, and text performance.

Also, Sprint recorded a 75% increase in first place awards for network reliability in 1H16 compared to 2H15. This amounts to 42 shared awards for first place tested for network reliability during the first half of 2016 when compared to 24 shared awards in the second half of 2015. Verizon (VZ) took first place across all six network performance categories—overall performance, network reliability, speed, data, call performance, and text performance.

According to the 2016 US Wireless Network Quality Performance Report by J.D. Power, Sprint is ranked the second-highest network quality in five out of six geographic regions of the US. Third-party data and a record low postpaid phone churn of ~1.4% demonstrate that Sprint’s network improvement continues.

Continue to the next part for a look at the latest RootScore results from Denver in 2H16.


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