Sprint’s customer retention
Previously in this series, we discussed Sprint’s (S) annual cost-savings initiatives, which are expected to cut at least $2 billion in expenses in fiscal 2016. At the most recent Deutsche Bank Media, Internet, and Telecom Conference, Sprint CFO (chief financial officer) Tarek A. Robbiati talked about some factors affecting the telecom company’s customer retention in the long-term.
Robbiati stated that “when you take a longer-term view, churn will continue to come down,” adding that “we do see that over the longer term, notwithstanding the fact that timing can come in and increase churn in a very, very short term, depending on what has happened in the past as customers, who are on contracts that mature, come on due for renewal.”
Robbiati also specified about customers that “if they were not on lease, then that has a different churn profile than if they are on lease,” explaining that “you will probably see some blips of churn…[but] overall, over the long term, churn will come down.”
Sprint’s churn in fiscal 3Q15
The postpaid customer retention of Sprint’s platform continued to improve significantly YoY (year-over-year) in fiscal 3Q15 (calendar 4Q15). As we can see in the above graph, the postpaid churn metric of Sprint platform declined significantly, from ~2.3% in fiscal 3Q14 to ~1.6% in fiscal 3Q15. According to Sprint, this churn metric for fiscal 3Q15 was lower than the company witnessed in its third fiscal quarter.
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