ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / NEWS

Virgin Media O2 and Hiya Team Up to Offer Customers Robust AI-Driven Spam Protection

The flagship offering in this collaboration, the Hiya Protect service, utilizes Adaptive AI to conduct a thorough analysis of call number behavior.
PUBLISHED FEB 13, 2024
Cover Image Source: A woman views historical documents and photographs displayed in a high tech art | Getty Images | Photo by Chris McGrath
Cover Image Source: A woman views historical documents and photographs displayed in a high tech art | Getty Images | Photo by Chris McGrath

In a strategic alliance aimed at bolstering customer protection and combating fraudulent activities, Virgin Media O2 has forged a groundbreaking partnership with Hiya, a leading player in spam and fraud call prevention. This collaboration seeks to provide Virgin Media O2 customers with state-of-the-art AI-powered spam-fighting tools and advanced caller identification services at no additional cost.

Ai-Da Robot, the world's first ultra-realistic humanoid robot artist | Getty Images | Photo by Rob Pinney
Ai-Da Robot, the world's first ultra-realistic humanoid robot artist | Getty Images | Photo by Rob Pinney

The flagship offering in this collaboration, the Hiya Protect service, utilizes Adaptive AI to conduct a thorough analysis of call number behavior. This sophisticated scrutiny enables the system to intelligently flag suspicious calls as potential spam or block them outright as fraudulent before they even reach customers' phones, adding an extra layer of security to their communication experience.

As part of this comprehensive initiative, Virgin Media O2 is set to introduce Hiya's advanced caller identification service, Hiya Connect. This feature allows companies to enrich their calls by including identity information such as the company name, logo, call purpose, and location. By providing recipients with immediate information about the caller, this service is expected to instill greater confidence in customers, making them more likely to answer calls from recognized businesses.

The implementation of the Hiya Protect service will occur seamlessly in the background for all consumer customers in the coming months. This proactive measure aligns with Virgin Media O2's commitment to combat fraud and spam by enhancing existing fraud protection measures. Notably, the company has invested significantly in recent years to fortify its defenses against fraudulent activities, with tools like AI-powered spam text prevention which successfully blocked over 89 million fraudulent texts in 2023 alone.

Open Laptop On Table | Pexels | Photo by Hatice Baran
Open Laptop On Table | Pexels | Photo by Hatice Baran

Murray Mackenzie, Director of Fraud at Virgin Media O2, expressed the company's dedication to leveraging state-of-the-art technology in the ongoing battle against fraud. He highlighted the multifaceted approach, including AI tools to block fraudulent calls and services for identifying callers before customers answer, as pivotal in enhancing customer safety. Kush Parikh, President of Hiya, echoed the sentiment, expressing pride in providing spam and fraud solutions to Virgin Media O2. He emphasized Hiya's role in bolstering confidence in voice calling by collaborating with industry leaders like Virgin Media O2.

The prevalence of phone spam and fraud poses persistent challenges to telecom carriers globally. In the UK alone, a recent Hiya study revealed that 28% of unknown calls were spam, with nearly 10% classified as fraudulent. Given the ever-evolving tactics of scammers seeking personal information, Virgin Media O2 encourages all mobile customers to report suspicious texts freely by forwarding them to 7726. The act of forwarding scam texts not only empowers customers to protect themselves and others but also enables Virgin Media O2 to investigate and block mobile numbers used by fraudsters. This proactive approach leverages customer input to refine blocking services, identify new trends, and block messages more rapidly.

Representative image of a woman using her smartphone | Getty Images | Photo by Robert Alexander
Representative image of a woman using her smartphone | Getty Images | Photo by Robert Alexander

As technology evolves, so do the tactics of scammers, giving rise to various types of AI-driven scams that exploit vulnerabilities in communication systems. From deepfake voice impersonations to sophisticated phishing calls, fraudsters leverage AI to create convincing and deceptive schemes. These scams often target individuals and businesses alike, posing a significant threat to data security and financial well-being. The collaboration between Virgin Media O2 and Hiya not only addresses current challenges but also signals a proactive stance against emerging AI-driven fraud.

MORE ON MARKET REALIST
The old painting turned out to be an early piece from the renowned artist David Hockney.
12 hours ago
The player aced the tricky game of 'Gas Money' and, needless to say, she celebrated in style.
15 hours ago
Fans were shocked to see how the player couldn't solve one of the easiest puzzles in the show's history.
16 hours ago
The company, Scholly, entered the Shark Tank Hall of Fame as it gave a 60x return years later.
17 hours ago
After the contestant, Drew Carey broke the board further while trying to fix it...
1 day ago
As it so turned out, a crucial ruling from the judges led to a BIG win for the player.
1 day ago
When a guest brought a precious Charles Rohlfs chair, expert John Sollo confessed that he was nervous to appraise it.
1 day ago
The guest had no idea about the item being a Tiffany product and being embedded with a rare gem.
2 days ago
The host was baffled by the goof up that the contestant made between two words.
2 days ago
Carey showed that he has got the weapon of sarcasm, and he isn't afraid to use it.
2 days ago
Whatever the host was expecting, it was far away from what the contestant said on national TV.
2 days ago
The guest was surprised to learn more about the item he had actually found on the street for free.
2 days ago
After going through everything on the board, the player left Harvey in hysterics with his answer.
3 days ago
As it so turned out, the weird-looking floor lamp was a piece from a very famous studio.
3 days ago
Most contestants were consistently getting the answers wrong, and Harvey was worried about what was next.
4 days ago
Some claimed that they got the puzzle despite English being their second language.
4 days ago
The letter was written to a columnist in response to a piece taking a swipe at Sinatra.
4 days ago
In a special episode of Celebrity Family Feud, a WWE star decided to go for the one thing Harvey is known for.
4 days ago
Luck was shining for her as she was off to a flying start and won the car with a single card.
4 days ago
Sajak had a witty reply for the contestant who was fanboying over White during the game.
7 days ago