ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / ECONOMY & WORK

Shopper returns couch to Costco after using it for 2 years — even gets full refund without receipt

The woman tested the limits of the retail club's return policy and came out successful.
UPDATED OCT 27, 2024
Shopper Jackie Nguyen showing the couch she is selling at Costco | Image Source: TikTok | @xojacckss
Shopper Jackie Nguyen showing the couch she is selling at Costco | Image Source: TikTok | @xojacckss

TikTok creator and Costco shopper Jackie Nguyen shared in a video her experience of returning a two-and-a-half-year-old couch to Costco without a receipt. Nguyen had a straightforward reason for returning the couch, “she just didn’t like it anymore”. The video has since gone viral racking up over 3 million views and over 140,000 comments. Nguyen tested the limits of the retail club's return policy and came out successful.

Nguyen started the video by saying, “So today we’re doing something that I’ve never done before, and that is we are returning a two-and-a-half-year-old couch to Costco.”

She went on to explain that she just didn’t like the couch and her family didn’t like its color. This is about two and a half years after she bought the couch.

She added that she was indeed nervous about making this bold attempt to return it. Next, in the video, Nguyen shows her couch strapped to a pickup truck and then unloading it at the Costco parking lot.

Jackie Ngeyen's Couch | TikTok | @xojacckss
Jackie Nguyen shares the photo of the Costco couch | Image Source: TikTok | @xojacckss

The video does not show her in-store experience of talking to the employees, as she was “in a rush” but Nguyen later explained what happened in the store.

She says that it was “very intimidating” to go into the warehouse store with such a massive purchase to return, but Costco has “an awesome return policy,” so it was worth it.

Although she did not have the receipt, Nguyen was still able to return the couch by talking to a retail clerk.

“I already knew the date that I had bought it because I had taken a photo of when we were bringing it to our apartment at the time because I was pregnant and I couldn’t lift it,” she explained. She then says that she told the date to the clerk who looked it up on the computer and found it.

“She found it online ... and then she goes, ‘Okay, cool.’ And that was it,” Nguyen says. She further adds that the employee asked if there was anything wrong with the couch or if she just didn’t like it anymore, and Nguyen said that the color no longer fit her space. That was all it took, and Nguyen was offered a full refund of the original price on her card.

Pleased with the return experience, Nguyen recommended her followers buy their furniture from Costo member stores. "Buy your furniture from Costco, girl. You can return it when you don't like it anymore," she says.

While Nguyen turned off the comments on her original TikTok, she did follow up with another post replying to a comment on Costco’s return policy.


@xojacckss Replying to @Lola🌙 i hopw this helpa you guys but Costco really is the best :)) #costcoreturns #costco ♬ original sound - JackieNguyen

 

According to the official website of Costco, the retail chain indeed has a very generous return policy.



 

"We guarantee your satisfaction on every product we sell, and will refund your purchase price," the website says, but it doesn’t specify the time frame within which the customers are required to bring the product back.  However, it does mention some exceptions like electronics, diamonds, alcohol, cigarettes, gold bullion, and more.

Follow @xojacckss for more such interesting content on TikTok. 

This article originally appeared 8 months ago.

RELATED TOPICS COSTCO
MORE ON MARKET REALIST
It was a witty answer, but the respondents of the survey didn't think that way.
10 minutes ago
Chumlee wanted to try out the game even though he knew that it was already shot.
1 hour ago
The entrepreneur instead wanted to make a deal with guest shark Sir Richard Branson and some others.
2 hours ago
Every aspiring contestant needs to be a citizen of the United States of America.
20 hours ago
"Well, is a great story, and it's just a great piece to you know to hang on to," the guest said after learning the real value of the folk art.
1 day ago
"Disgusting. Used to be a family-friendly show. Cancel Family Feud," a viewer criticized on X.
1 day ago
He explained how the final two digits of a price tag give a subtle indication regarding the product's condition.
2 days ago
With active investigations now underway, it has been discovered that the products have been processed by BMS Foods of Indonesia.
2 days ago
"Starting in the mid-2000s, Jeopardy has been traveling less, probably due to budget constraints," a fan pointed out on Reddit.
3 days ago
"If my show gets canceled, I’ve got three more. I don’t have any free time, but I have 12 jobs," Harvey said.
4 days ago
"It was just such a miracle that the sale of this beautiful piece could grow our family," the guest described.
4 days ago
“I’m still doing what I did the first day I started. I’m on TV as myself. I'm not playing another person," she said.
4 days ago
With this trick, customers can by-pass the pre-recorded prompts and instructions.
4 days ago
The 51-year-old loves hosting the show, but there are some things he really doesn't like.
5 days ago
The audience let out a loud groan as the correct answer was revealed later on.
6 days ago
The sharks had a great experience during the pitch as the entrepreneurs had them entertained.
6 days ago
The contestant did not take Drew Carey's advice but was able to get the job done.
6 days ago
Getting the item smashed was the only way they could authenticate it as per the expert.
6 days ago
The toy was in perfect condition and the guest had even brought an intact box.
7 days ago
Jennings recently won a million dollars on Who Wants To Be A Millionaire with Matt Damon.
7 days ago