ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / ECONOMY & WORK

Single mother with loans loses $4000 in commissions after company cancels orders

In her video, she broke down explaining how she had been promoting PacSun’s products as an affiliate to make some money on the side.
PUBLISHED 4 DAYS AGO
Cover Image Source: A visitor poses with the logo of TikTok | Getty Images | Photo by Adam Berry
Cover Image Source: A visitor poses with the logo of TikTok | Getty Images | Photo by Adam Berry

Affiliate marketing programs on social media have gone viral in recent times allowing creators to generate income by selling products. While the commissions seem lucrative, there may be added layers that creators don’t always know about. Such was the case with Anne (@anneccourtney on TikTok), who was left in tears after all the affiliate sales were canceled by the clothing brand PacSun. Anne lost about $4000 in commissions and had to go through a lot to get a response from the brand.

Screenshots from the videos | TikTok | @anneccourtney
Screenshots from the videos | TikTok | @anneccourtney

In a series of videos, the creator explained the fiasco that happened with the clothing brand. In her first video, she broke down into tears explaining how she had been promoting PacSun’s products as an affiliate to make some money on the side. Anne said that through three live promotions, she sold $22,000 worth of product and for a week she had been thinking she was going to make around $3600-3700 in commission. However, in a few days, everything fell apart for Anne as hundreds of people who had ordered through her reached out to her saying that their orders had been canceled by PacSun.

In the video, Anne embedded a comment that said PacSun canceled the order due to a delivery address issue. However, the user noted that PacSun had delivered to the same address in the past, without any issues. Anne saw 99% of her affiliate sales getting wiped out which cost her the entire commission. In the video, Anne said that the nearly $4,000 she was expecting would have been “life-changing” for her as a single mother with student loans.

Screenshots from the video | TikTok | @anneccourtney
Screenshots from the video | TikTok | @anneccourtney

“I don’t know how TikTok Shop can do this, or how a company can do some type of scam sale like this,” Anne said in the video. She shared several follow-up videos, informing her viewers that the brand was not responding to her emails and complaints. She says she kept a watch on their social media where everything was as usual.

Several viewers of Anne’s videos kept commenting and tagging the brand to help escalate the issue. “Yes keep going and PACSUN lost out on a great creator. Make this right. Apologize at least. Explain yourself!” wrote user @sara.anderson88 in one of Anne’s videos.

Screenshot from the comments | TikTok } @anneccourtney
Screenshot from the comments | TikTok | @shelleyj46

However, her videos suggested that the brand had turned a blind eye to them. Finally, Anne took one of the viewer's advice who told her to file a complaint with the Better Business Bureau. In another follow-up video, she shared that following the complaint, the brand did respond to her but it wasn’t something that she wanted to hear.

Screenshot from the comments | TikTok | @someonenamedrona
Screenshot from the comments | TikTok | @someonenamedrona

Anne shared a screenshot of the response which basically said that there was a pricing error on the TikTok Shop the day she sold the products. Thus, sellers had to cancel the already confirmed orders and they could not be reinstated. Anne said she was expecting such a response but did not understand why it took so long.

Screenshots from the video | TikTok | @anneccourtney
Screenshots from the video | TikTok | @anneccourtney

“Why be so, so dead silent like they have been? Avoiding hundreds and hundreds of comments asking them to say something. It’s just fishy,” she said in the follow-up video.


@anneccourtney Replying to @Nomads Clothing LLC @pacsun @tiktok creators how is this ok?? #scam #canceledorders #tiktokshopscam #pacsunsalescam ♬ original sound - Anne

 

For more updates, vlogs, fashion tips, and entertaining content, follow Anne (@anneccourtney) on TikTok.

POPULAR ON MARKET REALIST
MORE ON MARKET REALIST