ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / ECONOMY & WORK

Shopper returns couch to Costco after using it for 2 years — even gets full refund without receipt

The woman tested the limits of the retail club's return policy and came out successful.
UPDATED OCT 27, 2024
Shopper Jackie Nguyen showing the couch she is selling at Costco | Image Source: TikTok | @xojacckss
Shopper Jackie Nguyen showing the couch she is selling at Costco | Image Source: TikTok | @xojacckss

TikTok creator and Costco shopper Jackie Nguyen shared in a video her experience of returning a two-and-a-half-year-old couch to Costco without a receipt. Nguyen had a straightforward reason for returning the couch, “she just didn’t like it anymore”. The video has since gone viral racking up over 3 million views and over 140,000 comments. Nguyen tested the limits of the retail club's return policy and came out successful.

Nguyen started the video by saying, “So today we’re doing something that I’ve never done before, and that is we are returning a two-and-a-half-year-old couch to Costco.”

She went on to explain that she just didn’t like the couch and her family didn’t like its color. This is about two and a half years after she bought the couch.

She added that she was indeed nervous about making this bold attempt to return it. Next, in the video, Nguyen shows her couch strapped to a pickup truck and then unloading it at the Costco parking lot.

Jackie Ngeyen's Couch | TikTok | @xojacckss
Jackie Nguyen shares the photo of the Costco couch | Image Source: TikTok | @xojacckss

The video does not show her in-store experience of talking to the employees, as she was “in a rush” but Nguyen later explained what happened in the store.

She says that it was “very intimidating” to go into the warehouse store with such a massive purchase to return, but Costco has “an awesome return policy,” so it was worth it.

Although she did not have the receipt, Nguyen was still able to return the couch by talking to a retail clerk.

“I already knew the date that I had bought it because I had taken a photo of when we were bringing it to our apartment at the time because I was pregnant and I couldn’t lift it,” she explained. She then says that she told the date to the clerk who looked it up on the computer and found it.

“She found it online ... and then she goes, ‘Okay, cool.’ And that was it,” Nguyen says. She further adds that the employee asked if there was anything wrong with the couch or if she just didn’t like it anymore, and Nguyen said that the color no longer fit her space. That was all it took, and Nguyen was offered a full refund of the original price on her card.

Pleased with the return experience, Nguyen recommended her followers buy their furniture from Costo member stores. "Buy your furniture from Costco, girl. You can return it when you don't like it anymore," she says.

While Nguyen turned off the comments on her original TikTok, she did follow up with another post replying to a comment on Costco’s return policy.


@xojacckss Replying to @Lola🌙 i hopw this helpa you guys but Costco really is the best :)) #costcoreturns #costco ♬ original sound - JackieNguyen

 

According to the official website of Costco, the retail chain indeed has a very generous return policy.



 

"We guarantee your satisfaction on every product we sell, and will refund your purchase price," the website says, but it doesn’t specify the time frame within which the customers are required to bring the product back.  However, it does mention some exceptions like electronics, diamonds, alcohol, cigarettes, gold bullion, and more.

Follow @xojacckss for more such interesting content on TikTok. 

This article originally appeared 8 months ago.

RELATED TOPICS COSTCO
MORE ON MARKET REALIST
The sharks did not expect the product to taste as good as it did, considering what it was made from.
4 hours ago
The designer was also commissioned by top brands and worked for the royal family.
5 hours ago
The host had a look of bewilderment on his face which was absolutely hilarious.
6 hours ago
Things did not seem to be going well for the entrepreneur due to her high energy.
9 hours ago
The guest might have had high expectations, but they were quickly brought down to earth.
10 hours ago
The contestant was unable to contain her excitement and hugged the model.
1 day ago
Two of the players got it right, and while the player who lost didn't mind, fans were not satisfied.
1 day ago
Lisa celebrated her birthday in style with a perfect two-card guess to win the big prize.
1 day ago
Rick Harrison did what he could to console the guest who said that he had lost faith in NASCAR.
1 day ago
Both the guest and the expert were fascinated by how well the automaton worked.
2 days ago
One of the entrepreneurs broke down in tears, explaining all the struggles they had to go through.
2 days ago
She couldn’t believe it when her doll was appraised at a five-figure sum, and laughed in disbelief.
2 days ago
Ken Jennings truly has embraced "Jeopardy!" in every way possible at this point.
2 days ago
The comedian was impressed by the simplicity of the product and amused by the pitch.
3 days ago
Harrison usually makes smart deals on the show, but this vintage car buy turned into a costly mistake.
3 days ago
Had she started the game in a better way, she might have won the five-figure prize money.
3 days ago
Barbara Corcoran made the exact same offer, and she wasn't happy about being rejected.
4 days ago
The guest believed that it was worth a modest amount of money, but that was clearly not the case.
4 days ago
With James Holzhauer in the lead, Amy Schneider and Andrew He decided to joke around.
4 days ago
Barbara Corcoran told the founders that she had never seen Greiner so passionate.
4 days ago