ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / NEWS

Attention, Travelers! Fake Airline Accounts on X Are on the Prowl, Luring You with Malicious Links

Scammers are using bots to crawl through the social media platform and reach out to travelers
PUBLISHED JUN 13, 2024
Photo illustration the logo of 'X' | Getty Images | Photo by Matt Cardy/Getty Images)
Photo illustration the logo of 'X' | Getty Images | Photo by Matt Cardy/Getty Images)

British consumer association Which? has warned travelers regarding fake airline accounts on X (formerly Twitter) duping customers. Which? also criticized the social media network for being slow to react to the threat. The consumer association observed that nearly all major airlines in the UK are impacted by fake accounts that are tricking users into clicking malicious links to steal their personal and sensitive financial information.

A United Airlines Customer Service Center at Denver International Airport | Getty Images | Photo by Robert Alexander
A United Airlines Customer Service Center at Denver International Airport | Getty Images | Photo by Robert Alexander

The scam happens when a frustrated customer takes their complaint to the social media platform in an attempt to reach the airline’s customer support. Scammers use bots (automated software) to crawl through social media and find such comments by travelers. Then using fake bot accounts of the related airlines, the scammers often respond to the post before the official handles do.

They hope that the customer will not notice they are being contacted by a fake account. The Which? report shared an example given by the consumer association. A customer tagged Wizz Air X account, @wizzair, asking if their flight was delayed. The customer almost immediately received responses from two fake accounts of Wizz Air.



 

Which? stated that both accounts used near-identical language and apologized for the inconvenience. They also said that the matter had ‘already been escalated to the relevant department’ and requested a “reachable WhatsApp number for assistance” via direct message.

The report further added that upon reaching out, scammers often ask customers to send them sensitive personal data or direct them to malicious phishing websites of the airlines where their credit card details and other information are stolen.

Some fraudsters even claim that they are entitled to compensation or ask for a small fee to resolve their issue.

Which? found bogus X accounts impersonating nearly every major airline in the UK including British Airways, Jet2, easyJet, Ryanair, Tui, Virgin Atlantic, and Wizz Air.

The consumer association also stated that reporting the fake accounts to X seemed to have limited effect as most of the fake accounts and their posts remained live and active even after being flagged.

While X has a policy of suspending accounts that pose as another person, group, or organisation in a deceptive manner, Which? says the platform seems to be slow to act against them.

Meanwhile, airlines have urged customers to be wary of fake accounts and not share personal data on social media.



 

As per an Aura report, in the best-case scenarios, such airline scams may lead to small financial losses or rebooking headaches for travelers. However, in the worst-case scenario, these scams can cause major financial damage, and identity theft which can further facilitate fraudsters to open fake bank accounts, take out loans in the name of the traveler, or empty the bank account completely.

Thus, the report recommended travelers use only the airline’s customer support through the official channels or phone number. Furthermore, travelers should not trust the first number that comes up on a Google search and only reach out through the numbers given on the official website.



 

Travelers should also refrain from sharing their personal information with any customer support agent who actively reaches out to them via DM or on social media.

MORE ON MARKET REALIST
While Harrison really wanted the rare treasure, he just couldn't take a chance with such a high price tag.
12 hours ago
The issue triggered speculation on social media, with many questioning Walmart's product quality.
13 hours ago
The rising star of the show's Prime Video spinoff could take over as the full time host.
2 days ago
Rick who couldn't tell the difference between Pokemon and Charizard lost out on a deal of a life.
2 days ago
The guest later happily gave it away for free to a Folk Americana Roots Hall of Fame collection.
2 days ago
The guest had stumbled into the rare artifact online and didn't have to shell out a lot for it.
3 days ago
Jennings answered the question that was making the rounds on social media for quite some time.
3 days ago
While her letter picks gave her just one clue, Angie nailed the final puzzle in seconds.
4 days ago
While the player wasn't too bothered with the loss, fans didn't seem to let it go.
4 days ago
This wasn't the first time that a contestant made a fool of himself on the show.
5 days ago
Even the stingy star of the show, Rick Harrison couldn't resist paying top dollar for the item.
5 days ago
Kevin O'Leary's deal did offer more capital but didn't align with Strauss's goals.
6 days ago
Harvey was waiting for a long time for someone to give that answer.
7 days ago
All the guest could say was, "I am never going to be able to talk to my wife again."
Apr 17, 2025
The TikTok creator claimed that the brand is trying to gain attention, but some viewers disagree.
Apr 16, 2025
Harris made a last ditch attempt for the 'Holy Grail' item but it didn't go as he expected it to.
Apr 16, 2025
Jay Tope, who lost $75,000 earlier in the week, redeemed himself while playing with the star.
Apr 16, 2025
While the question was direct, the entrepreneurs kept beating around the bush.
Apr 15, 2025
Fans are posting videos of the game that they discovered at Costco retail stores.
Apr 15, 2025
Catherine also got some help from her mother who was sitting in the studio audience.
Apr 15, 2025