ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / NEWS

Chewy customer reveals one feature that could save your pet's life: "It gave me peace of mind..."

It's natural for one to panic if their furry friend suddenly starts acting funny or falls sick.
PUBLISHED JAN 8, 2025
Screenshots showing TikToker Olivia Daniels Jones and an image of a Chewy package. (Image credits: TikTok | @oliviawdaniels. X | Chewy)
Screenshots showing TikToker Olivia Daniels Jones and an image of a Chewy package. (Image credits: TikTok | @oliviawdaniels. X | Chewy)

Being a pet parent comes with a lot of responsibility, as furry friends require attention, a healthy diet, and regular checkups. Luckily, TikTok user Olivia Daniel Jones (@oliviawdaniels) recently shared a video on the platform that can help a lot of pet owners in a similar situation. She found herself in a tough spot when her dog suddenly seemed to act funny. Being a loving dog mom, she panicked for a while before she found out about a feature on the Chewy app that saved her a lot of stress.

This feature allows users to connect with a vet at any time of the day to help owners struggling to understand what’s going wrong with their furry friends. “They were having me do everything from, like, send pictures of his gums, ask me questions about his vitals. They were teaching me what signs to look for, and it just gave me peace of mind,” Olivia explained in the video which has garnered more than 375,000 views as per The Daily Dot.



 

Of course, she still had to take her dog to a vet’s office for a proper check-up but just understanding what was going wrong with her pet gave her peace of mind. That’s something any pet owner would love to have in a crisis. Her dog is presumably better than before and Chewy is one of the reasons why. It can help out especially if the situation calls for an emergency.



 

TikTok users loved the feature which is free of cost and they made their thoughts clear under the video. “Chewy should do a masterclass on how to do customer service everything they do is so thoughtful and intentional,” a user named Sagittariana Grande wrote. “They sent flowers when my dog passed. I love chewy,” quipped unicornpopcornpie.

Chewy has recently started investing in veterinary clinics to attract new customers. As per a report in PYMNTS, it has been a massive success. The report states that the company’s net sales for the second quarter of 2024 grew by 3% to $2.86 billion. Not only are they doing a great service to pet owners, but they’ve even managed to improve their business by doing so.“With each additional week and month of operations across our clinic footprint, we are steadily accumulating data to prove our initial thesis around Chewy Vet Care,” CEO Sumit Singh said. “Although it is early, the leading indicators are promising. First, Chewy Vet Care is serving as an acquisition funnel with the proportion of net new customers acquired through our clinics, exceeding our expectations.”



 

It was also during this time that the CEO said that they were looking at ways to strengthen customer engagement through the app. Having a vet available to connect with 24/7 is certainly a great way of achieving that objective. Even several months back, the indicators of a successful future were clear.

“Unique customers who placed orders through our app increased by approximately 13% year over year, with overall mobile app orders increasing approximately 15% year over year. e observed both higher units per order and better retention when customers download and use the Chewy app,” Singh added.

MORE ON MARKET REALIST
While Harrison really wanted the rare treasure, he just couldn't take a chance with such a high price tag.
12 hours ago
The issue triggered speculation on social media, with many questioning Walmart's product quality.
13 hours ago
The rising star of the show's Prime Video spinoff could take over as the full time host.
2 days ago
Rick who couldn't tell the difference between Pokemon and Charizard lost out on a deal of a life.
2 days ago
The guest later happily gave it away for free to a Folk Americana Roots Hall of Fame collection.
2 days ago
The guest had stumbled into the rare artifact online and didn't have to shell out a lot for it.
3 days ago
Jennings answered the question that was making the rounds on social media for quite some time.
3 days ago
While her letter picks gave her just one clue, Angie nailed the final puzzle in seconds.
4 days ago
While the player wasn't too bothered with the loss, fans didn't seem to let it go.
4 days ago
This wasn't the first time that a contestant made a fool of himself on the show.
5 days ago
Even the stingy star of the show, Rick Harrison couldn't resist paying top dollar for the item.
5 days ago
Kevin O'Leary's deal did offer more capital but didn't align with Strauss's goals.
6 days ago
Harvey was waiting for a long time for someone to give that answer.
7 days ago
All the guest could say was, "I am never going to be able to talk to my wife again."
Apr 17, 2025
The TikTok creator claimed that the brand is trying to gain attention, but some viewers disagree.
Apr 16, 2025
Harris made a last ditch attempt for the 'Holy Grail' item but it didn't go as he expected it to.
Apr 16, 2025
Jay Tope, who lost $75,000 earlier in the week, redeemed himself while playing with the star.
Apr 16, 2025
While the question was direct, the entrepreneurs kept beating around the bush.
Apr 15, 2025
Fans are posting videos of the game that they discovered at Costco retail stores.
Apr 15, 2025
Catherine also got some help from her mother who was sitting in the studio audience.
Apr 15, 2025