ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / ECONOMY & WORK

EVPassport announces expanded partnership with Salesforce to enhance customer experience

EVPassport, a leading global EV charging network, announced its expanded partnership with Salesforce by deploying Salesforce Service Cloud.
PUBLISHED OCT 18, 2024
Hooman Shahidi, EVPASSPORT CEO
Hooman Shahidi, EVPASSPORT CEO

EVPassport, a leading global EV charging network, announced its expanded partnership with Salesforce to enhance customer experience by deploying Salesforce Service Cloud. The new system strengthens EVPassport’s ability to deliver personalized, efficient service to enterprise customers and EV drivers.

“With Salesforce, we found a strategic partner that genuinely understands the unique aspects of our driver experience and upholds a customer-first mindset,” said Hooman Shahidi, co-founder and CEO of EVPassport. 

Image Source: SAN FRANCISCO, CA - DECEMBER 01: The Salesforce logo is seen at its headquarters on December 1, 2020 in San Francisco, California. (Photo by Stephen Lam/Getty Images)
Image Source: SAN FRANCISCO, CA - DECEMBER 01: The Salesforce logo is seen at its headquarters on December 1, 2020 in San Francisco, California. (Photo by Stephen Lam/Getty Images)

CEO Hooman Shahidi highlighted Salesforce’s understanding of EVPassport’s driver-first approach, saying, “Salesforce allows us to elevate our customer experience to the next level.” The deployment leverages AI and data to offer a seamless, personalized journey for drivers, boosting satisfaction, loyalty, and operational efficiency.

By integrating Salesforce’s AI-powered CRM, EVPassport gains deeper insights into driver behavior, allowing support agents to build stronger customer connections and optimize services across their charging network. Shahidi emphasized the importance of this strategic leap, ensuring that EVPassport is equipped to meet the evolving needs of customers and site operators.

With this partnership, EVPassport solidifies its position as a top EV charging network, known for its reliability and customer-first innovations. The platform allows for quicker issue resolution, smoother operations, and a deeper understanding of the needs of EV drivers.

EVPassport LLC is the Nation’s most reliable EV Charging Network. A team of leaders across technologies, enterprise software, and financial services founded the company. Together, the founding team represents experience from companies like X, Oracle, Salesforce, Booz Allen, and the White House. EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies worldwide that place a high value on the satisfaction of their customers. EVPassport is based in Santa Monica, California, and is backed by a $25-billion-dollar private equity firm. Some of EVPassport’s customers include Fairfield Residential, Ace Parking, Brookfield, MJW Investments, Nuveen, and National Development.

MORE ON MARKET REALIST
The legendary host has a history of theatre performances, and that seems to be one of his passions.
10 minutes ago
The idea might have seemed weird at first but every single shark loved how it tasted.
1 hour ago
The shark seemed to have the time of his life and even threatened Kevin O'Leary with the flames.
3 hours ago
Jennings is loved by fans of the show ever since he became one of its most dominant contestants.
1 day ago
The founder didn't budge even an inch from the valuation that she found to be accurate.
1 day ago
The player later confessed that he went blank and gave the wrong answer.
1 day ago
She had no idea who the painter was and what it might be worth, so her shock was understandable.
1 day ago
She knew the answer long before the timer started ticking down and won a massive chunk of money.
1 day ago
The contestant made several errors while playing one of the show's most time-sensitive games.
2 days ago
Ari Siegel started 'History by Mail' in 2019 after witnessing a powerful historic document in the Library of Congress.
2 days ago
Her name isn't usually mentioned on the show for obvious reasons, so this was a rarity.
2 days ago
The car was an infamous piece of hip-hop history and could fetch big money at auctions.
2 days ago
The iconic action movie had a dialogue that had a reference to the show popular back then as well.
2 days ago
Cuban kept resisting a joint deal, but then all other sharks decided to give him a higher share.
2 days ago
The insider account contradicts a statement that Bialik had released regarding her exit.
2 days ago
Seacrest took the opportunity to congratulate the second-time 'honeymooners' with a risqué joke. 
3 days ago
The duo has expanded their business with more product lines since they gained exposure.
3 days ago
This information could help a lot of contestants do well on "The Price is Right" but there's a risk.
3 days ago
The contestant was doing it in her heels and Seacrest was at first surprised.
3 days ago
Jennings couldn't keep his thoughts in after listening to the contestant's story.
4 days ago