ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / ECONOMY & WORK

EVPassport announces expanded partnership with Salesforce to enhance customer experience

EVPassport, a leading global EV charging network, announced its expanded partnership with Salesforce by deploying Salesforce Service Cloud.
PUBLISHED OCT 18, 2024
Hooman Shahidi, EVPASSPORT CEO
Hooman Shahidi, EVPASSPORT CEO

EVPassport, a leading global EV charging network, announced its expanded partnership with Salesforce to enhance customer experience by deploying Salesforce Service Cloud. The new system strengthens EVPassport’s ability to deliver personalized, efficient service to enterprise customers and EV drivers.

“With Salesforce, we found a strategic partner that genuinely understands the unique aspects of our driver experience and upholds a customer-first mindset,” said Hooman Shahidi, co-founder and CEO of EVPassport. 

Image Source: SAN FRANCISCO, CA - DECEMBER 01: The Salesforce logo is seen at its headquarters on December 1, 2020 in San Francisco, California. (Photo by Stephen Lam/Getty Images)
Image Source: SAN FRANCISCO, CA - DECEMBER 01: The Salesforce logo is seen at its headquarters on December 1, 2020 in San Francisco, California. (Photo by Stephen Lam/Getty Images)

CEO Hooman Shahidi highlighted Salesforce’s understanding of EVPassport’s driver-first approach, saying, “Salesforce allows us to elevate our customer experience to the next level.” The deployment leverages AI and data to offer a seamless, personalized journey for drivers, boosting satisfaction, loyalty, and operational efficiency.

By integrating Salesforce’s AI-powered CRM, EVPassport gains deeper insights into driver behavior, allowing support agents to build stronger customer connections and optimize services across their charging network. Shahidi emphasized the importance of this strategic leap, ensuring that EVPassport is equipped to meet the evolving needs of customers and site operators.

With this partnership, EVPassport solidifies its position as a top EV charging network, known for its reliability and customer-first innovations. The platform allows for quicker issue resolution, smoother operations, and a deeper understanding of the needs of EV drivers.

EVPassport LLC is the Nation’s most reliable EV Charging Network. A team of leaders across technologies, enterprise software, and financial services founded the company. Together, the founding team represents experience from companies like X, Oracle, Salesforce, Booz Allen, and the White House. EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies worldwide that place a high value on the satisfaction of their customers. EVPassport is based in Santa Monica, California, and is backed by a $25-billion-dollar private equity firm. Some of EVPassport’s customers include Fairfield Residential, Ace Parking, Brookfield, MJW Investments, Nuveen, and National Development.

MORE ON MARKET REALIST
She had already won more than $21,000 and a trip to Portugal before heading to the round.
16 hours ago
The contestant even apologized to Steve Harvey after her answer was called out.
17 hours ago
The host urged fans not to laugh at the answer, as it might come back to bite them in the future.
21 hours ago
The seller lacked any solid proof and as a result, nobody on the show wanted to offer him a deal.
1 day ago
The contestant wished that bars gave free alcohol to those already drunk out of their minds.
1 day ago
It would have been easy for Amy Schneider to respond harshly to the accusations, but she remained cool and collected.
1 day ago
The host was left shocked after hearing the answer as he mouthed "wow" a couple of times.
1 day ago
The contestant went on to win $20,000 for her family despite the awkward moment.
2 days ago
The entrepreneurs might have hoped that a third of their company would attract a shark, but it didn't.
2 days ago
She was just happy to be on the show and was not disappointed about leaving empty-handed.
2 days ago
Things got heated as all of the sharks took shots at each other for a chance to cut a deal.
2 days ago
The entrepreneur was selling a DVD set about men's grooming, which was priced at a whopping $297.
3 days ago
Some might have expected the host to be a bit upset but he was entertained.
3 days ago
The entrepreneurs had initially asked for $50,000 for a 50% stake in the company.
3 days ago
She had uploaded photos and videos from a taping on her Instagram stories.
3 days ago
The former contestant was a star on the show in 2017, winning $413,000 over 13 games.
4 days ago
The contestant took her own sweet time to come to the podium and Steve Harvey wasn't having it.
4 days ago
Other investors said no, and Robert Herjavec was not flexible at all, leaving the contestant in a tough spot.
4 days ago
Viewers believe that the Lamborghini was worth way more than what Corey Harrison was willing to pay.
4 days ago
The 51-year-old has been a part of the show for many years and fans absolutely love him.
5 days ago