ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / NEWS

Guy tries to deposit $1,200 at a Citibank ATM to pay his mortgage. Then, the machine froze.

The video has gone viral and people are responding with their own scary experiences at ATMs.
PUBLISHED NOV 21, 2024
Screenshots from the video showing the man explaining his ordeal and the message on the ATM screen | (Cover Image Source: TikTok | @computersamnyc)
Screenshots from the video showing the man explaining his ordeal and the message on the ATM screen | (Cover Image Source: TikTok | @computersamnyc)

Using a cash deposit machine is supposed to simplify the process of putting money in your account and increase convenience. But, the experience can quickly become scary when a customer is informed that the device just ate up the money that they just deposited due to a technical error. A TikTok user @computersamnyc went through something like that and later took to the video-sharing platform to warn others. In the video which went viral, TikTok user Computer Sam sat in his car in front of Citibank in the dark and said, "I just went in to deposit $1,200 into an ATM. The ATM took my money. Then the door closed, it sounded like it was counting money like it normally does. And then the ATM froze." He then showed an image displaying a message on the ATM screen that read, "Sorry, this machine is temporarily out of service."

Man explaining how the ATM ate his cash | (Image Source: TikTok | @)
Screenshots show the man describing how it all unfolded | (Image Source: TikTok | @computersamnyc)

Sam then tells his viewers that he tried hitting cancel several times to get back his money however, all his efforts were in vain. "I just spent 30 minutes on the phone with Citibank. They said they’re going to investigate," Sam added. Many took to the comment section to talk bout the situation, "Why do people deposit large sums of money after hours smh," read one of the top comments by a viewer @user037443263. "Have them pull the camera footage," @fxf.iii suggested. "Had this happened to me with a withdrawal? I called and filed a complaint. I was credited temporarily pending an investigation and then it was credited permanently. Good luck, Bro!," @maplefarmer recalled. "You got lucky. The ATM gave you back your card. A few years back this happened to me and didn’t give me my card back. It was the weekend and had to travel on Monday. It was a mess," wrote another user @gracegutz01.

Image Source:
Screenshot showing the man explaining how the ATM ate his cash | (Image Source: TikTok | @computersamnyc)

Others simply asked people to not trust the ATM when it comes to depositing cash. "This is why I don’t never trust machines. I rather take the time and go talk to a bank teller in person," wrote @Ro_Ro13_. 

While it's scary to think that the ATM will not acknowledge your deposit after you have already fed the cash into it, the error is in reality completely fixable. According to SoFi, it's best to contact the bank in case something like this happens. It also helps to note the time and location of the incident and take pictures of the error screen. Moreover, there are several reasons why something like this can happen. Firstly, the machine can eat your money when it has misread your check amount or even miscounted the cash amount. Other reasons include a technical error or simply a power outage. Sometimes, depositing a large amount of cash can also create an issue.

Image Source: TikTok | @andrew
Comment by a user who went through the same while withdrawing cash (Image Source: TikTok | @andrew)

If you struggle to get the funds back despite filing a complaint with the bank, contact the Consumer Financial Protection Bureau, as they can help by connecting with your bank to get a direct response. 

You can follow @Computersamnyc on TikTok for more such videos.

MORE ON MARKET REALIST
According to the expert, personal letters and a signature from Tolkien himself added to the value of the book.
7 hours ago
Chistina and Katie Currie won over $88,000 in cash and two exotic vacations with their stunning performance.
8 hours ago
After everyone backed out, the billionaire Shark stepped up to help the founder of Diaper Dust.
1 day ago
Sun kept repeating the incorrect phrase but couldn't identify the error in time.
1 day ago
After almost closing a deal with Mr Wonderful, the founder of 'Simply Good Jars' pivoted hard.
1 day ago
The host thought it was the "worst possible answer" to give even as the team felt it was good enough.
2 days ago
Adding to the controversy, the owner of Dr. Mudd's lapdesk asked Harrison for $100,000.
2 days ago
With just milliseconds to spare, Sarah LaPilusa pulled off an incredible Bonus Round win.
2 days ago
Ozark Trail 64 oz Water Bottles were recalled after the lids of faulty bottles forcefully ejected.
3 days ago
The player laughed and giggled her way through the puzzles to win prizes worth over $57,000.
3 days ago
Scott Riccardi placed an unbelievable wager during Final Jeopardy! to win a massive amount in a day!
3 days ago
The guest got a 200% return on investment on her sculpture that she bought from Macy's.
3 days ago
Jennings had a record-setting winning streak as a contestant before he became the host.
4 days ago
The player, Ron Wheeler, tragically got no clues after his letter picks for the final puzzle.
4 days ago
The former kids champion, Skyler Hornback knew what was coming.
4 days ago
The fans took issue with the clue being too tough and unnecessary for the contestants.
5 days ago
Cuban wanted to strike a deal with the founder of Coconut Girl and gave her an ultimatum.
5 days ago
Although the word did make a lot of difference, some fans felt that the decision was ridiculous.
5 days ago
The guest, who found the item online, didn't think it was the real deal until he heard its value.
6 days ago
The player Samantha secured the first big win of Ryan Seacrest's run on the show.
6 days ago