ECONOMY & WORK
MONEY 101
NEWS
PERSONAL FINANCE
NET WORTH
About Us Contact Us Privacy Policy Terms of Use DMCA Opt-out of personalized ads
© Copyright 2023 Market Realist. Market Realist is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.
MARKETREALIST.COM / ECONOMY & WORK

Shopper returns couch to Costco after using it for 2 years — even gets full refund without receipt

The woman tested the limits of the retail club's return policy and came out successful.
UPDATED OCT 27, 2024
Shopper Jackie Nguyen showing the couch she is selling at Costco | Image Source: TikTok | @xojacckss
Shopper Jackie Nguyen showing the couch she is selling at Costco | Image Source: TikTok | @xojacckss

TikTok creator and Costco shopper Jackie Nguyen shared in a video her experience of returning a two-and-a-half-year-old couch to Costco without a receipt. Nguyen had a straightforward reason for returning the couch, “she just didn’t like it anymore”. The video has since gone viral racking up over 3 million views and over 140,000 comments. Nguyen tested the limits of the retail club's return policy and came out successful.

Nguyen started the video by saying, “So today we’re doing something that I’ve never done before, and that is we are returning a two-and-a-half-year-old couch to Costco.”

She went on to explain that she just didn’t like the couch and her family didn’t like its color. This is about two and a half years after she bought the couch.

She added that she was indeed nervous about making this bold attempt to return it. Next, in the video, Nguyen shows her couch strapped to a pickup truck and then unloading it at the Costco parking lot.

Jackie Ngeyen's Couch | TikTok | @xojacckss
Jackie Nguyen shares the photo of the Costco couch | Image Source: TikTok | @xojacckss

The video does not show her in-store experience of talking to the employees, as she was “in a rush” but Nguyen later explained what happened in the store.

She says that it was “very intimidating” to go into the warehouse store with such a massive purchase to return, but Costco has “an awesome return policy,” so it was worth it.

Although she did not have the receipt, Nguyen was still able to return the couch by talking to a retail clerk.

“I already knew the date that I had bought it because I had taken a photo of when we were bringing it to our apartment at the time because I was pregnant and I couldn’t lift it,” she explained. She then says that she told the date to the clerk who looked it up on the computer and found it.

“She found it online ... and then she goes, ‘Okay, cool.’ And that was it,” Nguyen says. She further adds that the employee asked if there was anything wrong with the couch or if she just didn’t like it anymore, and Nguyen said that the color no longer fit her space. That was all it took, and Nguyen was offered a full refund of the original price on her card.

Pleased with the return experience, Nguyen recommended her followers buy their furniture from Costo member stores. "Buy your furniture from Costco, girl. You can return it when you don't like it anymore," she says.

While Nguyen turned off the comments on her original TikTok, she did follow up with another post replying to a comment on Costco’s return policy.


@xojacckss Replying to @Lola🌙 i hopw this helpa you guys but Costco really is the best :)) #costcoreturns #costco ♬ original sound - JackieNguyen

 

According to the official website of Costco, the retail chain indeed has a very generous return policy.



 

"We guarantee your satisfaction on every product we sell, and will refund your purchase price," the website says, but it doesn’t specify the time frame within which the customers are required to bring the product back.  However, it does mention some exceptions like electronics, diamonds, alcohol, cigarettes, gold bullion, and more.

Follow @xojacckss for more such interesting content on TikTok. 

This article originally appeared 8 months ago.

RELATED TOPICS COSTCO
MORE ON MARKET REALIST
Cuban had seen enough of Mr. Wonderful's greedy tactics, and he decided to take a stand.
11 hours ago
Fans were also left as confused as the contestant after seeing the puzzle.
11 hours ago
The iconic "Jeopardy!" champion has been hosting the show for many years now.
1 day ago
The host remembered the times he was bullied as a young kid after hearing the chant.
1 day ago
The greeting caught Steve Harvey by surprise, and he took several seconds to regain his composure.
1 day ago
The nascent nature of the company prevented the sharks from investing in it.
3 days ago
Harvey seemed quite annoyed after the guest revealed her surprise and rightfully so.
4 days ago
Both Rick and his son Corey had a lot of luaghs while talking about this item for obvious reasons.
4 days ago
She was just happe to be with Drew Carey on stage, and perhaps did not expect such a big win.
4 days ago
The segment started with a couple of people entering the stage wearing cakes over their heads.
4 days ago
The valuation he asked for was as crazy as the outfit he wore, and the sharks said no.
4 days ago
The contestant's answer had no lewd intention but Steve Harvey made sure it did.
5 days ago
Fans of the gameshow are known to be vocal about their needs and this was just an example of that.
5 days ago
The guest stood firm at what he wanted and Harrison was forced to raise his low-ball offer.
5 days ago
The contestant was confident in his abilities and he steered his team to an impressive win.
5 days ago
The sharks could not believe what they had just witnessed but it sure was entertaining.
6 days ago
The guest said that she wanted $15,000 but had to settle for just a couple grand.
6 days ago
Fans of the show were shocked she was not able to get it right after coming so close.
6 days ago
Corcoran was confident that the entrepreneur would take her deal but that was not the case.
7 days ago
The host's expressions upon seeing the answers on the board were absolutely priceless.
7 days ago