Amazon’s subsidiary Ring has recalled 350,000 doorbells over fire concerns. Here’s how to find out if your Ring doorbell is recalled.
In this article, we'll discuss what led to the recall and what consumers need to do if their doorbell has been recalled.
Why were Ring doorbells recalled?
Amazon’s smart home brand Ring has recalled about 350,000 units of its 2nd generation video doorbells in the U.S. due to fire concerns. According to a notice released by the U.S. CPSC (Consumer Product Safety Commission), Ring has received 85 reports of incorrect doorbell screws being installed and 23 of the doorbells ignited and caused minor property damage. Also, the company has received eight reports of minor burns.
According to the CPSC, “The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.” Ring said that the impacted doorbells don’t need to be returned, but that customers should follow the company’s updated instructions.
According to a CNET report, Ring said, “The safety of our customers is our top priority…We have and continue to work cooperatively with the CPSC on this issue and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions.”
The recalled Ring’s doorbell was sold for about $100 on the Ring’s website and on Amazon between June 2020 and October 2020.
Which models of Ring doorbells were recalled?
Ring has recalled its 2nd generation video doorbell with the model number 5UM5E5. The recalled doorbells have a blue ring at the front and are available in two colors—“venetian bronze” (black and bronze) and “satin nickel” (black and silver). They were sold with a USB charging cable and a mounting bracket. The two-way audio doorbell supports night vision and can be hardwired or battery-powered. You can find the model and serial number on a label on the back of the video doorbell as well as on the outer packaging.
How to find out if your Ring doorbell is part of the recall
Customers can check if their Ring video doorbell is part of the recall through the company’s support website. You can check the status by entering your device serial number printed on the back of the device.
In February 2018, Ring was acquired by Amazon for over $1 billion. In September 2020, Ring introduced the Always Home Cam, which is a drone with an attached camera that flies around your house and streams video to your smartphone.