The company's claim may not actually be the case. Over the years, a number of people have come forward or filed complaints with the SEC stating that Coinbase effectively stole their money with little retribution.
Coinbase's security has been questioned
While investing online is never 100 percent secure, Coinbase says that it takes this responsibility very seriously. Aside from advising users to enable two-factor verification on all possible platforms and use a strong password in its help section, the company also provides resources for users to check whether their accounts and information are secure.
Coinbase makes it clear that its staff will never ask for personal information or attempt to remotely access your devices. The company has blog posts about online security and different issues to help educate its audience.
Coinbase can get hacked like any platform
Coinbase doesn't deny that hacking is a possibility. However, the platform states that many hacking incidents happen because of improper safety and security in different networks.
Regardless, some people have allegedly been open about having their Coinbase accounts hacked. Not all of them can be verified, but there are Reddit threads and other kinds of forums where people discuss their experiences.
Using Coinbase comes with some risk
In 2018, complaints were filed with the SEC. According to Crypto Globe, 134 pages of complaints were filed with the SEC claiming that Coinbase had locked users out of their accounts while still having possession of their funds, effectively stealing their money.
Mashable has images of the SEC filings. In one of them, a Coinbase user says that she lost $5,000 on the platform because of an error. In the filing, she said, "I believe the company is holding my funds to make money on top of my investment." Other users think that the company was doing the same thing to them.
The Mashable article said that the SEC reports have "what is portrayed as an aggressive nonchalance on the part of Coinbase in response to the loss."
An article from The Verge said that Coinbase had been taking money out of users' bank accounts without authorization. For some users, this meant that their accounts were emptied and they were charged overdraft fees. The charges appear to be duplicates of one legitimate transaction.
In this situation, a Coinbase representative said in an email, “We’re aware of the issue and will be posting updates via Reddit, Twitter and our company blog. We’ll be reaching out to affected users to solve the issue as required, as well as posting updates via social channels.”
Meanwhile, a similar incident took place with Coinbase in 2016.
Coinbase reports to the IRS
Coinbase and other investment platforms report to the IRS. The government agency is already aware of any cryptocurrency that users have on these platforms when they file taxes.
Coinbase isn't FDIC insured
Coinbase isn't FDIC insured. According to the platform's website, digital currencies aren't legal tender. As a result, they don't have any protection in the government. Coinbase does have insurance, but it doesn't cover losses that users might experience.