Why SAP Acquired Coresystems

SAP’s most recent acquisition is in customer service software

It seems like tech players in the enterprise software space are in a race to outdo each other in terms of mergers and acquisitions.

On June 5, German-based (EWG) SAP AG (SAP) announced its acquisition of Coresystems, a field service and workforce management software provider that specializes in customer service software. The financial terms of the deal were not disclosed.
Why SAP Acquired Coresystems

Coresystems’ AI-enabled crowdsourced platform

Following the completion of the acquisition, Coresystems will be integrated into SAP’s Service Cloud portfolio.

Through its AI-powered technology, Coresystems helps companies to crowdsource their field service operations, as the above presentation shows. Coresystems’ AI-powered cloud platform matches qualified external and internal technicians to incoming service requests based on skill, location, and availability.

Through this platform, SAP customers will get a flexible and dynamic service ecosystem with expert technicians, external resources, and internal experts. These resources will enable the company to respond quickly to its customers’ service requirements, lowering service costs and supporting new business models.