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Inside the New Offering by ServiceMax from GE Digital

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ServiceMax’s new solution

ServiceMax from GE Digital is General Electric’s (GE) field service software. On September 20, General Electric announced the release of the new Predix ServiceMax Field Service Management solution. The solution is a next-generation field service offering that enables professionals in service delivery to work in new ways. The latest ServiceMax solution provides service technicians with wider autonomy and empowers dispatchers with advanced decision-making tools. The ServiceMax offering helps companies effectively plan and execute complex service projects.

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Benefits of ServiceMax’s new solution

ServiceMax FSM 18.3 provides an autonomous decision-making ability to technicians and contractors on a mobile device without depending on central dispatch supports. The new ServiceMax solution offers a consumer-style field service mobile application. The application is capable of running on technicians and contractors’ device.

ServiceMax FSM 18.3 enables dispatchers’ tools to be more effective with software and provides recommendations at every step. The solution provides dispatchers with the required flexibility to handle escalations or problems. With FSM 18.3, dispatchers would be able to focus on highly sophisticated work that involves human decision making.

The new FSM solution helps service companies by allowing them to define a standard or complex shift plans. The solution covers jobs with multiple technician skill sets and multiple resources. The solution also helps technicians in situations when they have to work on a job for days rather than just a few hours.

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Management’s insights

Scott Berg, the CEO of ServiceMax from GE Digital, said, “By delivering innovative field service solutions, our customers are able to achieve higher service efficiency and a better experience for their customers – while remaining competitive in an increasingly crowded market. Responding to evolving customer needs and executing on our long-standing commitment to service innovation and thought leadership, we are excited to introduce our next-generation field service solution.”

ETF discussion

The iShares U.S. Industrials ETF (IYJ) has a 2.83% weight on General Electric. Major industrial stocks included in IYJ’s portfolio are Boeing (BA) at 5.54%, 3M (MMM) at 3.48%, and Honeywell International (HON) at 3.39%.

Next, we’ll discuss major updates for GE Transportation.

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